The owners and employees of the Bibb/Henry Albert Company take pride in their customer service. We have been servicing the Baltimore Community since 1852, and the same principals that guided our company then - Quality and Courteous Service - still apply. We consider it our mission to continually improve ourselves for you, our customers, with ongoing training and employee reviews. Any comments regarding customer service should be addressed in writing to the owner Ned Stellmann at We value your feedback.
Emergency Service
The BHA Company is available for emergency service 24 hours a day seven days a week. We have three operators standing by to take your call. Assistance is just a phone call away.
Qualified Personnel
All work will be scheduled with qualified personnel as needed to fit the customer's schedule and project deadlines.
Payment
The terms of payment will be determined by the scope and time needed to complete the job. Full payment for the job is due upon the completion of the work, unless other agreements have been negotiated. We accept most major credit cards.
Scheduled Appointments
In today's hectic world, being able to schedule appointments for a specific hour and day is just another example of BHA's commitment to service. Scheduled appointments can be made by calling the office at (410) 486-7171 Monday - Friday, 7:30am to 4pm. All after-hours emergency calls will be answered by an appropriate service technician, and will be dispatched in a timely manner.
Preventative Maintenance & Service Plans
Service Plans are a hallmark of BHA. Based on your equipment requirements we perform preventative maintenance servicings and tune-ups to insure that your heating and cooling systems are operating to the best of their energy efficiency. The appointments are scheduled around you, and insure your family's comfort and give you added piece of mind.
Energy Audits
When BHA provides service they bring a lot more than just a qualified plumber. They bring a team that will work with you to minimize your energy bill. We do this by performing an energy audit and developing a strategy with you, to work within your budget and save you money.
Tax Incentives & Rebates
Under the New Stimulus Package there are a number of incentives that provide up to 30% Federal Tax Incentives. There may also be Incentives from the State, BG&E, and the equipment manufacturers. Its our job to understand and keep up to date on all these programs, and advise you of your options. Our goal is to provide you with the best return on your investment, and help you minimize your energy expense. This common sense approach is good for you, good for our community, and good for the country.
BHA Guarantee
The Bibb/Henry Albert Company traces its origins to The Bibb Stove Company founded in 1851. At the turn of the last century it was manufacturing coal furnaces for central heating. Baltimore City had a central steam plant and many buildings and residences were steam heated. Our forefathers installed and maintained these systems. Plumbing, Heating, and Cooling are in our blood. The same principals of treating customers like family, providing quality and dependable service are still our trademark. The BHA Team looks forward to serving you and your family.
